FAQs | 常见问题
We are based in Donvale VIC and post all orders national wide every Monday and Tuesday.
我们的总部位于墨尔本，每个星期一和星期二在全澳范围内邮寄所有订单。
WJ Rewards | WJ 会员积分
Please note that you must register as a member of WJ web shop to enjoy WJ Rewards. You can find the WJ Rewards button (Star shape button) at the bottom right corner of the page on your computer (or in the MENU section with your phone). After clicking it, you will be required to log in to your account.
If you do not log in to your WJ account when placing an order, you will not be able to get WJ Rewards points.
The following actions will reward WJ Rewards points:
1. Register as a member: 88 points;
2. Follow us on Instagram: 50 points;
3. Shopping and payment to complete the order: every dollar spent is equal to 1 point.
Points can be used for the following activities:
1. 80 points redemption free shipping once;
2. Every 10 points can deduct 1 dollar for your next order.
Please register for WJ Rewards to get more rewards activities. For detailed steps, please refer to "How to Use WJ Rewards".
请注意，您必须注册成为WJ的会员，才可以享受WJ Rewards。您可以在电脑页面的右下角找到WJ Rewards的按钮（或手机页面中的Menu菜单里面），点击后需要您登陆您的账号。
如果您下单的时候没有登入您的WJ账户，那么您将无法获得WJ Rewards 积分。
以下行为将会奖励WJ Rewards 点数：
1. 注册成为会员：88 点；
2. 关注我们的Instagram：50 点；
3. 购物并付款完成订单：每消费1刀等于1点。
点数可以用于以下活动：
1. 80点兑换免费邮寄1次；
2. 每10点积分可抵扣1刀。
请注册WJ Rewards以获得更多奖励活动，详细的步骤请您参考“如何使用WJ积分”。
Shipping & Postage | 邮寄 & 运费
Our order cut-off time is Thursday at 11:00 am (Melbourne Time) weekly. Orders received after the cut off time will be sent on the next next Monday via Express Post.
We will combine orders for our customers after the order cut-off time, and extra shipping cost will be refunded. You will receive our email for details. Please notes that only orders placed under same account with same shipping address will be combined. We DO NOT combine orders for 2 different accounts even if they have the same shipping address.
If you are asking about combining your eBay purchase with online order, please kindly let us know before our order cut-off time.
Postage costs $8.8 within Australia national wide, free shipping for all orders over $180.
We only send plants via express post to avoid damage due to longer transit time. Damage, delay, or loss in transit does occasionally happen. We do not take responsibility for any parcel once it is in the hands of Australia Post. An Australia Post tracking number will always be provided to you.
Unfortunately, we cannot post to WA, TAS, or NT due to government quarantine restrictions regarding the importing of live plants. We DO NOT post to oversea address.
每周截单时间是周四上午11点（墨尔本时间），所有截单前收到的订单将于下周的星期一或星期二寄出。而在截单之后收到的订单将在下下周的星期一或星期二寄出（等待发货时间最长10天）。
我们会在每周截单后，将同个账号下相同地址的订单进行合并，多余邮费进行退还。您会收到我们的邮件通知您具体的合单事宜。
如果您在eBay赢得拍卖想要和网站订单合并，请务必在截单时间前告知我们。我们会为您合单退还多余运费，您的ebay订单会在周一与网站订单一同寄出。
全澳范围的邮费无论多少均为$8.8澳币，订单超过$180澳币可以享受免运费。
所有的订单将通过澳洲邮政的特快专递寄出，以免因运输时间过长而造成损坏。但偶尔还是难免会发生损坏或延误，请注意，多肉寄出后我们将不对包裹承担任何责任。 我们会为您提供澳大利亚特快专递的跟踪号码供您查询。
由于政府对进口活植物的检疫限制，非常遗憾，我们无法向WA，TAS或NT寄送多肉植物。我们也无法邮寄多肉植物至海外的地址。
How we package our plants | 关于包装
Our goal is to grow healthy plants and deliver them to our customers in the same condition.All plants are posted bare rooted (this means no pot and minimal soil) to reduce postage weight costs for our customers.
Whilst every care is taken to make sure you receive a very similar plant to the photo, please keep in mind that the appearance of each plant varies naturally, and can also look different once de-potted and bare rooted.
我们的目标是将健康的多肉以最好的状态交付给您。因此，所有的多肉都将裸根寄出（没有盆和最少的土壤）。
我们会尽一切努力确保您收到与照片非常相似的植物，但请您理解，多肉的外观会根据自然环境而产生变化，脱土后它们的外观也会有所不同。
Replacements Policy | 更换政策
As explained above, we are unable to accept responsibility for damage to products that occurs once we have handed the order over to Australia Post.
Some plants may look different from the photo on our product pages. Photos on individual product pages are of our stock, but plants do vary in appearance, and can also change based on the time of year, growing conditions, and from being in a box for a few days during postage.
If you are not satisfied with your order and believe it is due to something in our control, please contact us via Email: wjsucculents@gmail.com to discuss. We can offer a replacement for plants that do not reasonably meet expectations based on descriptions provided by us.
如上所述，多肉植物的包裹寄出后我们将无法包裹承担任何责任。
某些多肉的外观可能与我们产品页面上的照片有所不同。 每个产品页面上的照片都是我们的库存，但多肉的外观确实可能有所不同，并且多肉的颜色会根据季节和生长条件而变化，或因邮寄期间在包装箱中而产生变化。
如果您对订单不满意，并认为这是由于我们造成，请联系我们的电子邮箱wjsucculents@gmail.com进行讨论。如果是由于我们提供的多肉介绍而引起的，我们可以为无法合理满足您期望的多肉进行替换。